Shipping policy
SHIPPING POLICY
Curated Carat Couture currently ships physical products only to eligible addresses within the United States. International shipping for jewelry, diamonds, and gemstones is not available at this time.
DIGITAL PRODUCTS
Digital products, including the Timeless Diamond Ring Guide, are delivered electronically and do not require physical shipping. Access or download instructions are sent to the email address provided with the order. Please contact concierge@curatedcaratcouture.com if you do not receive or cannot access your digital purchase.
ORDER PROCESSING
In-stock physical items are generally processed within 3–5 business days after payment, address, and any required security review are completed. Business days exclude weekends and federal holidays.
Processing time is separate from carrier transit time. Expedited shipping, when available, shortens carrier transit time but does not necessarily shorten order processing.
Orders containing resized, modified, specially sourced, personalized, or made-to-order items require additional time. Estimated production and delivery timing for custom and semi-custom pieces—including "The Renee", "The Maureen" and any other showcased pieces—will be provided in the applicable product description, proposal, or written project agreement.
SHIPPING CHARGES
Curated Carat Couture currently offers complimentary standard shipping to eligible addresses within the United States. Any optional expedited service or special delivery arrangement, when available, and its associated charge will be displayed during checkout or provided in a written custom-order proposal.
TRACKING AND SIGNATURE
Physical jewelry, diamonds, and gemstones are shipped using tracked delivery appropriate to the value and destination of the order.
An adult signature may be required. For certain high-value orders, the shipment must be personally accepted by the purchaser or another authorized adult at the verified delivery address. Signature requirements cannot be waived when required by Curated Carat Couture, the carrier or payment processor.
Tracking information will be provided when the order ships. Tracking activity may take time to appear after a label is created.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. We may contact you to verify your identity, billing information, or delivery address before shipment.
Jewelry, diamonds and gemstones cannot be shipped to an ordinary P.O. box. Delivery to mail-forwarding services, freight forwarders, hotels, temporary lodging, carrier-access points, or similar locations requires prior written approval and may not be available.
Address changes must be requested before fulfillment and are subject to identity, payment and carrier verification. Once an order has shipped, it may not be redirected, rerouted, held at a different location or released without the required signature unless Curated Carat Couture provides written authorization.
A request to change the delivery address may delay fulfillment or require cancellation and placement of a new order.
DELIVERY AND RISK OF LOSS
Unless otherwise agreed in writing, title and risk of loss remain with Curated Carat Couture until confirmed delivery to the approved shipping address.
If a customer requests or authorizes an exception to our normal delivery controls—including use of a customer-selected carrier, removal of a signature requirement or delivery to an unapproved location—risk of loss may transfer to the customer when the shipment is released according to those instructions. Curated Carat Couture is not required to approve such an exception.
DELAYS
Delivery dates and transit times are estimates and are not guaranteed. Carrier delays, severe weather, security reviews, address-verification issues, holidays, customs activity affecting sourced materials and other circumstances outside our reasonable control may affect processing or delivery.
If we become aware of a material delay, we will contact you and provide available options as required by applicable law.
DAMAGED, MISSING, OR LOST SHIPMENTS
Please inspect the exterior packaging before accepting delivery when possible. If an order arrives damaged, appears tampered with, contains the wrong item or is missing contents, contact concierge@curatedcaratcouture.com as soon as possible.
Retain the merchandise, grading reports, packaging, labels, security materials and shipping carton. Photographs and other documentation may be required to open a carrier claim. Do not discard packaging, return the item independently or attempt repair or alteration before receiving instructions.
If tracking indicates delivery but the package cannot be located, contact us promptly. The customer must reasonably cooperate with carrier, payment-processor and law-enforcement documentation or investigation requirements. A replacement, repair, refund, or other resolution will be determined after the circumstances, available records, and applicable carrier requirements are reviewed.
UNDELIVERABLE OR REFUSED SHIPMENTS
If an order is returned because the address supplied was incomplete or incorrect, delivery was refused, required signature attempts were unsuccessful or the customer failed to follow approved delivery instructions, the customer may be responsible for the actual costs of return shipping and reshipment.
CUSTOM SOURCING AND INSPECTION SHIPMENTS
Any diamond or gemstone shipped for physical inspection is also governed by the Diamond and Gemstone Sourcing and Inspection section of our Return and Refund Policy and by any written inspection agreement provided before shipment.
CONTACT
For shipping questions, contact:
Curated Carat Couture
concierge@curatedcaratcouture.com