Refund policy
RETURN AND REFUND POLICY
At Curated Carat Couture, every piece is selected or created with care. We want you to feel confident in your purchase while protecting the integrity and security of our jewelry, diamonds, gemstones, and custom-design services.
Please contact concierge@curatedcaratcouture.com before returning any item. Returns sent without prior authorization will not be accepted.
ELIGIBLE RETURNS
In-stock finished jewelry, loose diamonds, and loose gemstones may be eligible for return when:
• A return is requested within 14 calendar days of confirmed delivery.
• The item is unworn, unset, unaltered, undamaged, and in its original condition.
• All identification tags, grading reports, certificates, original packaging, security materials, and accompanying documentation are returned intact.
• The authorized shipment is tendered to the designated carrier within five business days after return instructions are provided.
Curated Carat Couture reserves the right to decline a return that does not satisfy these conditions.
RETURN SHIPPING AND RESOLUTION OPTIONS
All authorized returns of jewelry, diamonds, and gemstones must use the shipping method, packaging instructions, prepaid label, insurance, and carrier designated by Curated Carat Couture. Do not ship valuable merchandise independently or to an address not provided in the return authorization.
Refund to Original Payment Method
When an eligible customer chooses a refund to the original payment method, the cost of the prepaid, insured return label will be deducted from the refund. Original shipping charges are nonrefundable unless the item was damaged, defective, or incorrect when delivered.
Exchange
When an eligible customer chooses an exchange for an item of equal or greater value, Curated Carat Couture will provide one complimentary prepaid, insured return label. Any price difference and applicable tax must be paid before the replacement item is shipped.
Store Credit
When an eligible customer voluntarily chooses store credit instead of a refund, Curated Carat Couture will provide one complimentary prepaid, insured return label. Store credit does not expire and cannot later be converted to cash or returned to the original payment method, except where required by law.
CUSTOM, MADE-TO-ORDER, AND PERSONALIZED ITEMS
Custom, made-to-order, resized, engraved, personalized, modified, and specially sourced pieces—including the "Renee", the "Maureen" and any other showcased pieces—are final sale and are not eligible for return or exchange, except in the event of a verified production defect or an error by Curated Carat Couture.
If a custom project is cancelled after work has begun, the design and sourcing deposit is nonrefundable. Customer-approved diamonds, gemstones, precious metals, and components that have been purchased, committed, or fabricated specifically for the project are also nonrefundable.
Any remaining payment attributable to work not yet performed or materials not yet ordered or committed will be refunded. If a customer has fully purchased a center diamond or gemstone and later cancels the setting or design portion of the project, the customer may request delivery of that stone, subject to payment of any outstanding charges and insured-delivery costs.
DIAMOND AND GEMSTONE SOURCING AND INSPECTION
Curated Carat Couture may present one or more sourced diamonds or gemstones for consideration through grading reports, high-resolution photographs, video, and/or a live virtual consultation.
Upon request and subject to availability, payment or security requirements, shipping eligibility, and insurance approval, one selected stone may be shipped for physical inspection per custom project. Multiple stones will not be shipped simultaneously or successively for at-home comparison. Virtual viewing remains available for additional reasonable candidates.
The customer must personally accept the shipment, retain all original packaging, documentation, identification tags, and security materials, and return the stone using only the prepaid, insured label and instructions provided by Curated Carat Couture.
The return shipment must be tendered to the designated carrier no later than the close of the third business day following confirmed delivery. For purposes of this inspection period, business days exclude weekends and federal holidays.
The stone may not be mounted, altered, transferred to another person or jeweler, subjected to destructive testing, or removed from sealed or identifying materials during the inspection period.
Requests to inspect additional stones physically may be considered at the sole discretion of Curated Carat Couture and may require advance payment of all additional shipping, handling, and insurance costs. Physical-inspection service will be offered only when appropriate insurance coverage is available.
DIGITAL PRODUCTS
Due to their digital nature, downloadable products—including the Timeless Diamond Ring Guide—are final sale once the download or access link has been delivered or accessed.
Please contact concierge@curatedcaratcouture.com if you experience a technical problem receiving or opening the file. Duplicate charges, delivery failures, and other verified technical issues will be corrected appropriately.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact concierge@curatedcaratcouture.com as soon as possible and include photographs of the item, packaging, and shipping materials.
Do not discard any packaging or ship the item independently. Curated Carat Couture will provide instructions and, when appropriate, a prepaid, insured return label. Return shipping for a verified damaged, defective, or incorrect order will be paid by Curated Carat Couture regardless of whether the customer chooses repair, replacement, exchange, or refund.
CANCELLATIONS
Requests to cancel an in-stock order should be submitted immediately. We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after an order has entered fulfillment or shipped. Once shipped, an eligible item is governed by this return policy.
Custom and specially sourced orders are governed by the custom-cancellation terms above and any written project proposal or agreement provided before work begins.
INSPECTION AND REFUNDS
All returned merchandise is inspected upon receipt. Approved refunds will be issued to the original payment method, or as store credit when voluntarily selected, generally within 7–10 business days after inspection. Your bank or payment provider may require additional processing time.
Curated Carat Couture is not responsible for items returned without authorization, improperly packaged, sent using an unauthorized carrier or label, or shipped to an address other than the authorized return destination.
FINAL-SALE ITEMS
The following are final sale except where otherwise required by law:
• Custom, made-to-order, resized, engraved, personalized, modified, and specially sourced items
• Items specifically identified as final sale before purchase
• Digital products after delivery or access
• Gift cards or store credit
• Items altered, damaged, worn, set, or missing required documentation, reports, tags, or security materials
CONTACT
To request a return, report a problem, or ask a policy question, contact:
Curated Carat Couture
concierge@curatedcaratcouture.com
This policy does not limit any rights that cannot legally be waived.